Return & Refund Policy

Last Updated: August 2025

Thank you for shopping at EGE Store. We want you to be satisfied with your purchase.

Returns

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation may be required.

Items returned without prior approval may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: byznrdrtli1@gmail.com

Please include your order number and the reason for your return request.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can evaluate the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Refundable Costs

Original shipping charges are non-refundable unless:

• The item arrived damaged;

• The item was defective; or

• We shipped the wrong item.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Personalized or custom-made products

• Items marked as final sale

Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to product availability.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

EGEMARQ LLC

Website: www.egestore.com

Email: byznrdrtli1@gmail.com

Mailing Address:

169 Madison Ave STE 11534 Unit 345
New York, NY 10016
United States